DHL Inc. processes many e-mail messages to and from the internet each month. Each and every message has the potential to cause significant damage to the operations of DHL, our customers, our suppliers and business partners.
DHL Inc. ("DHL") therefore has a duty to protect its Information Technology environment from harmful digital materials. Additionally, DHL must ensure that it does not inadvertently spread such digital materials to its customer's environments or those of our suppliers and partners. Of greatest concern are viruses that may be embedded or hidden in file attachments that the sender may not be aware of.
PROTECTION OF THE DHL INFORMATION TECHNOLOGY ENVIRONMENT
DHL employs a number of technologies to protect its environment. A key element of this is a technology that scans all incoming and outgoing e-mail for viruses and for certain file attachments that may contain viruses. If a file type is detected that is considered a risk, then it will be removed from the e-mail. The remaining message will be sent to the intended recipient(s) along with an additional note asking them to contact the security administrator. A note will also be sent to the sender informing them that this action has been taken. Similar actions are taken if a virus is detected. (As an example, picture files using a standard .jpg extension will be allowed but executable files i.e. those with a .exe extension will be intercepted.)
It is recognized that from time to time, this may prove to be an inconvenience to DHL's customers, suppliers and other business partners.
FILE ATTACHMENTS OR SPECIAL ARRANGEMENTS
If any customers or suppliers wish to have a full list of file types that will or will not be intercepted, or if any special arrangements are required, then they should contact their usual DHL representative. The representative will advise accordingly or put you in touch with our Security administrators.